| 1)
How do I place my reservation? |
| |
To obtain
the availability of your chosen hotel,
simply click on the destination you are
visiting, choose the hotel you wish to
stay in, fill in our booking request form
and you will receive a reply very shortly.
This may take a little longer during the
busy months of November to February.
On our booking form,
you may select 2 alternative hotels in
case your chosen hotel is fully booked.
This is recommended.
Be sure to make your reservation for the
full duration of your stay. If you do
need to extend your stay after arrival,
please contact a Resorthotel office so
you are not charged the hotel's full room
rate.
Kindly note that the
Single room rate refers to a 1 person
occupancy, and a Twin room rate refers
to an occupancy of 2 persons. You can
request a room with either 2 Twin beds
or 1 Kingsize bed if available.
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| 2)
What happens as soon as I send my booking
request? |
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Once we
receive your booking request, we will
immediately contact our wholesalers to
check the availability. You will then
receive an electronic notification, indicating
the status of your booking.
Kindly note that we do not require your
credit card details upon your initial
enquiry. When you are ready to go ahead
and confirm your booking, we do require
full pre-payment by credit card.
Upon confirmation (usually within 24 hours),
you will receive a confirmation voucher
with all your reservation details listed.
This voucher is to be presented upon check-in
at the hotel. You will also receive a
copy of your credit card transaction details. |
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| 3)
What credit cards do you accept? |
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We accept VISA, MasterCard,
Eurocard, JCB and SCB |
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| 4)
What security am I guaranteed when using
a credit card? |
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The secure
online information form uses the latest
encryption technology Secure Socket Layer
(SSL), which means that all of the information
you enter is converted into a scrambled
code, that is securely transmitted over
the internet to the secure server. The
information can only be read by the Customer
Reservation Department. |
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| 5)
Can I pay directly to the hotel when I
arrive? |
| |
No. We
require full prepayment and as the booking
is made through Resort Hotel Network,
payment should be made directly to us
and not to the hotel. |
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| 6)
Can I make a reservation directly through
the hotel? |
| |
You can
make a reservation directly, although
you will usually be charged the full walk-in
rate, which is an average of 30% to 50%
more. |
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| 7) Are
your hotel rates per room or per person?
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|
• |
All
of our listed rates are quoted in
either Thai Baht or US$ Dollars
according to the hotel, per room
per night and are inclusive of service
charge and Government VAT. |
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• |
For
children under 12 years, sharing
the room with their parents without
an extra-bed there is no charge,
but ABF for the child shall will
be paid directly to hotel. Maximum
2 chidren |
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• |
For
children under 12 years, sharing
the room with their parents with
an extra-bed, we charge for the
room at the Triple rate. |
| • |
Rates are subject
to change without notice. |
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| 8)
Is Breakfast included? |
| |
Each hotel
has a different policy on whether or not
breakfast is included in the rates. Check
the details on the rates page for each
hotel, as to what is included and what
is not included |
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| 9)Do
you offer additional discount rates for
airline staff or members of the travel
industry? |
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Kindly
note that our internet discount rates
are already very special and are the best
rates we can offer. |
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10) Can I extend my stay after I arrive? |
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If, after
your arrival, you wish to extend your
stay at the same or different hotel, please
contact our local office so that you are
not charged the full hotel walk-in rate. |
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| 11)
What is Resorthotel’s cancellation
policy? |
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Our
Cancellation Policy applies to all bookings
unless the hotel you have booked with
has different terms and conditions to
those stated below. Any policies dictated
by the hotel will always take precedent
over the policy stated here. We will of
course inform you clearly if this is the
case with your booking.
If you wish to cancel your booking
please advise us as early as possible.
For 1 night stays only, if a one night
cancellation fee is applied, no additional
administration fee will be charged.
| Cancellation
period |
Cancellation
charges which will be applied to
you |
| •
+ 14 Days prior to arrival |
10 percent administration
fee of your total booking cost |
| •
13-7 Days prior to arrival |
10 percent administration
fee of your total booking cost plus
a possible one night cancellation
fee |
| •
6-3 Days prior to arrival |
10 percent administration
fee of your total booking cost plus
a one night cancellation fee |
| •
2-0 Days prior to arrival |
Your total booking
cost |
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More Details for CancellationPolicy
Click here
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| 12)
What is Resorthotel’s Confidentiality
and Privacy Policy? |
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We take confidentiality
and privacy very seriously and we will
not modify, copy, distribute, transmit,
license, sell or redistribute any of your
personal profile information. |
| 13)
In case of Emergency : |
| |
You can contact us on
Telephone/Fax : 662 350 3066
Hot Line : 66 0817523040
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| 14)
What are your late check out policies
for hotels in Thailand: |
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- Late check out
can be required until 2 PM free of charege
(On request and subjects to availability
)
- Late check out until 6 PM the
hotel will charge half day rate
- Late check out after 6 PM the
hotel will charge one night |
